Getting Started
Can I create an account at Slotastic?
Although we try our best to offer our funtastic online casino to everyone, unfortunately it is not always possible! Please make sure that none of the below applies to you before trying to create a Slotastic account.
1) You are not located in an excluded country. Check our Terms & Conditions for the full list.
2) You do not have a gambling addiction.
3) You are of a legal age to gamble.
Getting Started
I receive an error when trying to create an account!
Don't panic, if you received an error when trying to sign up at Slotastic it is most likely down to one of the following factors:
1) You already have a Slotastic account. Forgot Username or Forgot Password?
2) You might be entering incorrect details, please check your entries are correct.
3) You might be located in a country where Slotastic is not available. Check our Terms & Conditions to check you're not on the list.
If you still are having trouble trying to sign up, please get in contact with a Slotastic representative!
Getting Started
Are my details safe at Slotastic?
You can sign up and play with total confidence at Slotastic Online Casino! All personal details, along with your banking information is kept confidential at all times. We also use SSL (Secure Socket Layer) Digital Encryption to ensure all transactions made are protected and secure at all times.
If you want further information on Slotastic and staying safe online, check out this article.
Getting Started
How do I create a Slotastic account?
Are you ready to unlock a world of fun at the most funtastic online casino? If so, the first step is to create an account with us. Don't worry, it's a breeze! Here's a step-by-step guide:
1) Visit our website at www.slotastic.com.
2) Tap the 'Sign Up' button located at the top right corner of the homepage.
3) Fill in your personal details such as your name, email address, and date of birth.
4) Choose a username and password that only you will remember.
5) Once done, hit the 'Register' button to finish the process.
And voila, you're now officially a member of Slotastic Online Casino! As a new player, you'll also be entitled to our amazing welcome bonus package, so be sure to check that out too.
Now, go ahead and explore our wide selection of games - slots, table games, video poker, and more - and may the odds be ever in your favor!
My Account
How can I close my account?
At Slotastic you can close your account anytime you wish! To do this, you'll need to contact a Slotastic Representative. We can permanently close your account, or you can choose one of the following options:
- Take a break
- Limit deposits
My Account
How can I update my personal details?
If you've changed address or need to update any other personal details (e-mail, phone number etc.) you will need to contact a Slotastic Representative - our team will then update your account accordingly.
If you want to add a new banking option, you can do this yourself in the casino cashier.
My Account
I've forgotten my password.
Don't let losing your password get in the way of you having fun, recover your account details in a few quick and easy steps!
The quickest route to recovering your password is in the log in section of the casino.
1) Go to slotastic.com/password.
2) Enter your username and e-mail address in the required fields.
3) You will be sent a security code by e-mail, this will usually arrive within a few minutes.
4) Copy and paste the security code into the required field, then enter your new password.
Security Code Expired?
The security code in the e-mail expires after 24 hours. You can request a new security code.
Didn't Receive the Password Assistance E-mail?
1) Check all e-mail folders (spam, junk, promotions).
2) Add
3) If you still haven't received the password reset e-mail, please contact one of our friendly Slotastic representatives.
My Account
I've forgotten my username.
Your username is the key to the Slotastic world of entertainment.
Follow these simple steps to recover your Slotastic username.
1) Go to slotastic.com/username.
2) Enter your e-mail address in the required field.
3) You will be sent your username by e-mail, this will usually arrive within a few minutes.
Didn't Receive the Username Assistance E-mail?
1) Check all e-mail folders (spam, junk, promotions).
2) Add
3) If you still haven't received the e-mail, please contact one of our friendly Slotastic representatives.
Account Verification
How long does Slotastic need to verify my documents?
It can take between 24-48 business hours for our security team to review and verify your documents. During holiday periods or public holidays this process can take longer, so please take this into consideration when awaiting approval.
Account Verification
How do I complete the account verification?
The easiest way to complete the Slotastic account verification is to use our advanced and easy 'Account Verification' process. You can do this in the 'Withdraw' section of the 'Cashier', then go to 'Account Verification'.
Please make sure that your files are sent in high quality and in color so our team can clearly review them.
Account Verification
Why does Slotastic require verification documents from me?
In most cases the details you provide when creating your account should be enough to verify your account. However, there are cases when Slotastic will require additional verification from you.
We need these documents to prove you are who you say you are, this is important when it comes to processing your winnings or if you want to add a new credit card on your account
Account Verification
What documents does Slotastic need from me?
It may be that we require no additional documentation from you at all, however there are cases where Slotastic might require some verification documents from you.
If Slotastic does request documents from you, we will need the following:
- Photo ID (Passport/Driver License)
- Recent utility bill as proof of address (last 2 months)
- Copies of all cards used to fund the account (front & back)
We may also request additional documents or proof of identification depending on the payment method you used to fund your Slotastic account.
Cryptocurrency
Can I receive my winnings in Bitcoin?
If you wish to receive your winnings via Bitcoin, Slotastic is happy to send your your funds using Bitcoin. To make a payout using this cryptocurrency, please follow these simple steps:
1) You'll need an online cryptocurrency personal wallet (we recommend Blockchain). Kindly note that most wallets require identification documents for deposits and withdrawals.
2) In your Wallet click on 'Recieve', then select Bitcoin.
3) Copy the provided address.
4) In the Slotastic cashier, enter the desired withdrawal amount and select your Bitcoin from the withdrawal options.
4. Paste the copied Bitcoin address in 'Payout Details', add a comment if need be and finish by clicking on 'Request Payout'. After a short processing time, you will receive your funds almost instantly.
If you've completed all of these steps and still require assistance please contact a Slotastic Representative, they will be happy to guide you through the Bitcoin withdrawal process.
Cryptocurrency
How can I obtain cryptocurrency?
If you don't already hold any cryptocurrency, you can choose the following ways to obtain Bitcoin, Bitcoin Cash or Litecoin to fund your Slotastic account:
- Through an online wallet/exchange (recommended option: Blockchain)
- Bitcoin ATM (Find here)
- From a local seller
Create a Blockchain Accout
We highly recommend creating an account at Blockchain, as it is one of the most reliable wallets. Kindly note that documents for account verification are required, so you'll need either a valid passport, national ID card, residence card or a driver's license.
Once you are logged into your Blockchain account, please check if it is possible for you to buy Bitcoin, Bitcoin Cash or Litecoin directly within your wallet. To do so, click on 'Buy & Sell' and choose your desired cryptocurrency. Here you can obtain your cryptocurrency simply by using your credit card (bank transfer is also available).
If you do not have this option available within Blockchain, we recommend buying Bitcoins through an exchange (example: Cex.io or Coinbase). Once you have obtained your cryptocurrency through an exchange, please send it to your Blockchain wallet. Most of the US exchanges/wallets are not friendly towards gaming activity. Please do not disclose your gaming activity to your wallet/exchange provider.
Cryptocurrency
How can I deposit with cryptocurrency at Slotastic?
Depositing with cryptocurrency at Slotastic is easier than you think! Follow these easy steps below to start funding your Slotastic account today. For funding your Slotastic account, we highly recommend using the Blockchain wallet.
1) When logged in to Slotastic, choose the 'Deposit' option from the menu and then select 'Bitcoin', 'Bitcoin Cash' or 'Litecoin'.
2) Enter your desired deposit amount, then select 'Next'.
Minimum Deposit Requirements
Bitcoin: $25
Bitcoin Cash: $10
Litecoin: $10
3) Tap the copy icon on the right side to copy the crypto address.
4) Go to your crypto wallet and select 'Send'.
- Paste the copied crypto address from the Slotastic cashier in the 'To' field
- Enter the amount you wish to deposit (the same amount you entered in the Slotastic cashier)
- Once you've confirmed and checked all of the details, click on 'Continue' to finalize the transfer
5) Return to the Slotastic cashier and wait for your deposit to appear onto your Slotastic account. Your crypto deposit can take up to a few minutes to be registered on your Slotastic account.
If you've completed all of these steps and still require assistance please contact a Slotastic Representative, they will be happy to guide you through the Bitcoin deposit process.
Slotastic also offers an exclusive Bitcoin welcome bonus for new Bitcoin depositors.
Cryptocurrency
Which cryptocurrencies does Slotastic accept?
Oh yeah, Slotastic is totally down with the crypto scene! We accept a bunch of different cryptocurrencies like Bitcoin, Bitcoin Cash and Litecoin. So if you've got some digital coins burning a hole in your digital wallet, you can use 'em to play all your favorite slot games at Slotastic. And the best part? Crypto transactions are super quick and secure, so you can get back to spinning those reels in no time!
Cryptocurrency
What is Bitcoin?
Bitcoin is a digital currency that you can use to fund your Slotastic Online Casino account. It uses peer-to-peer technology without a central authority or physical bank.
Follow the instructions on our page and you will be able to start funding your account with Bitcoin in no time. Low fees and high security will get you straight to your favourite games seamlessly!
deposit
How do I add a credit card to my account?
If you would like to deposit using a Credit/Debit Card at Slotastic you can add this to your Slotastic account in the casino 'Cashier'.
Slotastic currently accepts these Credit/Debit Cards: VISA, Mastercard, American Express and Discover
When in the 'Cashier' go to 'Deposit' and select 'Credit Card'. The below screen will appear asking for your credit card number, expiry date and 3 digit number on the back of the card.
Once you have entered all the correct details, enter the amount you wish to deposit and then select 'Deposit to Account'.
deposit
What deposit options does Slotastic offer?
Slotastic has a large variety of deposit options available. Players can choose to deposit using Credit/Debit Cards, Bitcoin, Skrill, NETeller, paysafecard, Neosurf and EcoPayz. Please consider that not all of these methods are worldwide, so only some of these banking options might be accessible to you.
The best way to check what methods are available to you is by going to the 'Cashier' and then selecting 'Deposit' - here you will see the full list of deposit options you can choose from when making your deposit at Slotastic.
deposit
How do I deposit at Slotastic?
To fund you Slotastic account with real-money you will need to make a deposit using one of our banking methods available.
To make a deposit you will need to log in to Slotastic and go to the 'Cashier'. From here you will be offered a selection of deposit options, depending on where you are located.
Please choose the most suitable option for you. As soon as you have chosen your method, you will be prompted to enter the amount you wish to deposit along with your payment details for the method chosen. Once processed, the money will be added to your Slotastic account!
Payout
How can I cancel my pending payout?
If you wish to cancel/reverse your payout you can do so when logged in to the Slotastic Casino and going to 'Cashier'.
Payout
I've won, how do I receive my winnings?
Withdrawing your winnings is a quick and easy process! To request your withdrawal you will need to go to the 'Cashier' when logged in to the Slotastic Online Casino. When in the 'Cashier', go to 'Withdrawal', here you can select the banking method where you wish to receiving your payout!
Once completed, our team will be in touch to request any documents required from you and provide you with a status update on the procedure and expected time you'll receive your winnings.
Free Bonuses
What is the playthrough on free bonuses?
All our free spins and free bonuses have a standard playthrough of 60x (unless otherwise stated).
Free Bonuses
What games can I play with my free spins?
Free Spins can be used for only one specified game, the game eligible is always stated in the casino 'Cashier' upon redemption of the bonus. If you have trouble locating this information, a Slotastic representative will be happy to assist you.
Free Bonuses
How much money can I win from free bonuses?
Most of our free bonuses hold a maximum cash-out amount of $180. However, some coupon codes may have special maximum cash-out amounts - this information can be located in the casino 'Cashier' when you redeem the coupon code.
Free Bonuses
How do I redeem a free bonus?
To redeem your free bonus or free spins you will need a coupon code for the offer, these are usually provided in the promotional newsletter or displayed alongside the offer information.
You can redeem your coupon code in the casino 'Coupons' tab, then 'Enter Code'.
Free Bonuses
What free bonuses does Slotastic offer?
Slotastic is always hooking up their players with sweet bonuses, including some totally free ones.
Verify your E-mail - 20 Free Spins
Right off the bat, new players can snag 20 no deposit spins when they verify their email. That's right, all you need to do is prove the e-mail your using is legitimate and you'll unlock 20 free spins to play our hottest slot, Fortunate Buddha.
Coupon Code: VERIFIED
You can find all the details for this promotion in the 'Coupons' section when logged in.
$25 Monthly Reward
Have we got a deal for you! If you make a deposit in the current month, we're gonna hook you up with a $25 free bonus! That's right, just by adding some cash to your account, you'll get even more cash to play with! And with our huge selection of slots and other casino games, there's never been a better time to try your luck at Slotastic. So what are you waiting for? Deposit now and claim your free bonus today!
Coupon Code: 25REWARD
Deposit Bonuses
What Is the maximum cash-out of a deposit bonus?
Unlike other online casinos, every single deposit bonus at Slotastic has no maximum cash-out! So no matter what the amount is you win from a deposit bonus, it's yours to keep and withdraw!
Deposit Bonuses
I deposited, but didn't receive my deposit bonus.
If you've made a deposit and the deposit bonus hasn't been added automatically, it could be down to one of the following reasons.
1) The coupon code was not redeemed successfully or the promotion is no longer active.
2) Your account does not qualify for bonuses. Please check our Terms & Conditions to see if you are from an excluded country.
3) You did not deposit the minimum deposit amount.
If you meet the above criteria and are still having issues receiving your deposit bonus, please contact a Slotastic Representative - they will be happy to add your bonus manually for you.
Deposit Bonuses
How can I redeem a deposit bonus?
To redeem a deposit bonus, please make sure that you copy or take a note of the coupon code you wish to redeem. Before making your deposit, go to the 'Cashier' and enter your coupon code in the 'Coupons' section.
After successfully redeeming your coupon code, please go to the 'Deposit' section and make your deposit. As soon as your deposit has been processed, the deposit amount and bonus amount will be added to your Slotastic Casino account.
Deposit Bonuses
How much do I need to deposit to redeem a deposit bonus?
The minimum deposit amount required to redeem a deposit bonus is $25.
Cash Back
What games can I play with cash back?
Win and cash-out as much as you desire, with no maximum cash-out it's easy to see why our cash back offer is so popular! Holding a playthrough of only 10x and eligible for play on most casino games, including Blackjack, Slots, Keno, Roulette and more.
Cash Back
How do I redeem my cash back?
You can redeem the cash back after each individual deposit or after several deposits, simply contact a Slotastic Representative when you're ready to add the cash back to your account and they'll process this swiftly for you.
Cash Back
Am I eligible for cash back?
Whether it's your first deposit or tenth deposit, at Slotastic our cash back offer is available to everyone! If you've busted a deposit of $10 or more without a bonus attached you'll immediately qualify for 25% cash back, which is credited back to your account in the form of bonus money.
Cash Back
What is cash back?
At Slotastic Online Casino a cash back bonus is your guarantee! Win or lose and you'll still receive some of your deposit back to your Slotastic account in bonus money for a second chance to win!
The amount of cash back you receive depends on your initial deposit amount and the amount lost during play at the casino, at Slotastic you can receive up to 25% of your losses back.
Software
Does Slotastic have a mobile app?
Sorry to be the bearer of bad news, but Slotastic doesn't currently have an app! But don't worry, you can still access all of our awesome games right from your mobile browser.
Just head to our website on your smartphone or tablet, log in to your account, and start playing! We've optimized our site to work seamlessly on all kinds of devices, so you can enjoy the same great experience whether you're on your desktop, laptop, or mobile device. And who knows, maybe we'll have an app in the future, so stay tuned!
Software
Will Slotastic work on my mobile/tablet device?
Absolutely! Slotastic works great on mobile and tablet devices. We know how important it is to be able to play your favorite slots and casino games on the go, so we've made sure that our site is fully optimized for mobile and tablet use. Just open up your mobile browser, head to our website, and log in to your account. You'll have access to all of our games, promotions, and other features, all in the palm of your hand! So whether you're at home, at work, or on the move, Slotastic is always just a tap away.
Games
What games can I play at Slotastic?
At Slotastic Online Casino we have games on every casino players' wish list! Although our specialty is online slots, we also have offer the following selection:
- Table Games
- Scratch Cards
- Video Poker
- Bingo
- Progressive Jackpots
For the complete list of Slotastic games, visit our games library.
Games
Why can't I view all of the games?
If you can't see our full collection of 300+ fantastic games, we're sorry to hear you've been missing out! Don't worry though fun is within your reach, you might be missing some games due to the following:
1) You are using a coupon code that limits your play to a certain game.
2) You are playing on a mobile or tablet device, currently we only offer approx. 50 fun mobile games.
3) You are playing on our in-browser Instant Play, where approx. 100 fun casino games.
If you're an avid Slotastic fan and want to discover all 300 of our fantastic games, we recommend downloading our free downloadable casino software for your PC or laptop.
Technical
Are the Slotastic games fair?
A common concern of online casino players is the fairness of games and how the payouts are determined. Slotastic guarantees fair play at all times by applying the use of certified and audited Random Number Generators (RNG) - an industry wide accepted method.
In addition, our games are routinely inspected for fairness and payouts by a third party games testing provider.
Technical
How can I check if I have completed the playthrough?
If you want to keep track of your wagering when using a bonus you can do this in the 'Cashier', then going to the 'Coupons' tab, and then selecting 'Active Coupon'. Here it will show you exactly how much you have wagered so far, plus the total amount that you need to wager before the bonus has been completed.
You can also find out your remaining wagering requirements by asking a Slotastic Representative over chat, e-mail or phone.
World of Fun
How do I join the World of Fun?
1. Log in to Slotastic.
2. Go to 'World of Fun' from the lobby.
3. Pick your unique avatar and begin exploring!
World of Fun
What is the World of Fun?
The 'World of Fun' is here, and we're inviting you to join! Explore Slotastic in a new way and travel through a virtual world of fun and excitement, exploring new levels and earning rewards and prizes.
Choose your character, earn points by completing missions, and unlock new levels! The more points you earn, the more rewards you'll unlock!
World of Fun
I purchased a bonus from the store but cannot redeem it?
Once an item is purchased from the 'Store' it will appear in the 'Bonuses' section under the 'Purchased Bonuses' tab.
If you are unable to redeem a purchased bonuses, this is most likely due to you currently being restricted by one of the bonus rules or terms and conditions in place at Slotastic.
Please check the following:
1) You do not have an active balance.
2) You do not already have a coupon active.
3) If you are trying to redeem a free bonus coupon, please ensure you are not breaching our consecutive free bonus usage policy.
If you have verified all of the above an are still unable to redeem your purchased bonus, please contact a Slotastic representative.
World of Fun
I started a mission but now it has disappeared?
Some missions are time sensitive and require you to complete the task within a specified time frame/duration. If the mission is not completed within the time frame, this mission will disappear completely from yours 'Missions' and you will not get another attempt to complete mission.
Therefore, any progress made on this mission will also disappear. So it's very important if you begin a time limited mission that you complete it within the set duration.
Lobby Jackpot
What is the Lobby Jackpot?
Ah, the Lobby Jackpot! It's one of our favorite things here at Slotastic. Basically, it's a special jackpot that can be won by any player, at any time, just by playing any of our slots. That's right, you don't even have to be playing a specific jackpot slot to win!
The Lobby Jackpot builds up over time, and the more people play, the higher it gets. So every time you spin those reels you're contributing to the pot. And who knows, you might just be the lucky player who hits the jackpot and takes home a huge payout! So keep playing and keep your eyes peeled for that Lobby Jackpot to drop!
Lobby Jackpot
How do I enter the Slotastic Lobby Jackpot?
Entering the Slotastic Lobby Jackpot is easy peasy, lemon squeezy! You don't have to do anything special or enter any kind of code. Simply go to the 'Opt-In' button highlighted yellow in the Lobby Jackpot area of the main Slotastic lobby and you're good to go.
Then, simply play any of our slots and with every wager you place an additional contribution of $0.01c will be deducted every spin to contribute to the Lobby Jackpot prize pool. Every bet you make contributes to the pot, so the more you play, the higher your chances of winning. And don't forget, the Lobby Jackpot can drop at any time, so you never know when your luck might strike! So go ahead and start playing your favorite online slots at Slotastic, and who knows, you might just be our next big winner!
Easy Steps to Enter the Slotastic Lobby Jackpot:
1) First, make sure you have an account with Slotastic Online Casino.
2) Next, log in to your Slotastic account.
3) On the lobby home page, go to 'Opt-In'
4) Play your favorite slots - each spin will contribute $0.01c to the Lobby Jackpot prize pool
5) As soon the Jackpot reaches its limit, it will go off randomly and reward a lucky player with prizes up to $100
Lobby Jackpot
How do I redeem a Lobby Jackpot prize?
Congratulations on winning a Lobby Jackpot prize at Slotastic! Redeeming your prize is super easy.
First off, keep an eye out for a notification in the main lobby letting you know that you've won. Once you've received the notification, simply click on it and follow the prompts to claim your prize.
Easy Steps to Redeem Your Prize:
1) If you're a winner you'll receive a notification in the main lobby.
2) You can redeem your prize by selecting 'Claim Prize'.
3) Once redeemed, you can use your prize to play your favorite games.
If you run into any issues, don't hesitate to reach out to Slotastic's customer support team for assistance. They're available 24/7 and are always happy to help out.
Enjoy your winnings and good luck on your next spin!
Slot Tournaments
What are Slot Tournaments?
So, you're wondering what an online casino slot tournament is, huh? Well, it's a thrilling competition where all Slotastic players can compete against each other in a battle of the reels! It's like a regular spin of the slot machines, but with a bit of added spice.
Players join the tournament, pay an entry fee (or sometimes it's free), and then play a receive a set number of spins or coins to play on a particular slot game. The aim is to score as high as possible, and the players with the best scores at the end of the tournament get to take home some sweet prizes!
It's a fun way to get your adrenaline pumping and maybe even win some money, all from the comfort of your own home. So, are you ready to show off your slot skills and join in on the action?
Slot Tournaments
Can I play in more than one slot tournament at a time?
Oh, absolutely! You can totally join multiple Slotastic slot tournaments at the same time if you're feeling up for it. It's like juggling a bunch of delicious donuts - challenging, but totally doable if you're a pro!
Just make sure you're comfortable with managing your time and keeping track of all the different tournaments you've joined. You don't want to get mixed up and accidentally start spinning the wrong reels!
But hey, if you think you've got what it takes to tackle multiple tournaments at once, then go for it! Who knows, you might even end up being crowned the champion of all the tournaments you enter.
Want to talk to a Slotastic Representative?
If you can't find your answer in the Slotastic Help Center, chat now with a friendly Slotastic Representative.