How long does Slotastic need to verify my documents?
It can take up to two business days for our security team to review and verify your documents. During holiday periods or public holidays this process can take longer, so please take this into consideration when awaiting approval.
How can I send Slotastic a copy of my documents?
Please make sure that your files are sent in high quality and in color so our team can clearly review them.
Why does Slotastic require verification documents from me?
In most cases the details you provide when creating your account should be enough to verify your account. However, there are cases when Slotastic will require additional verification from you.
We need these documents to prove you are who you say you are, this is important when it comes to processing your winnings or if you want to add a new credit card on your account
What documents does Slotastic need from me?
It may be that we require no additional documentation from you at all, however there are cases where Slotastic might require some verification documents from you.
If Slotastic does request documents from you, we will need the following:
- Photo ID (Passport/Driver License)
- Recent utility bill as proof of address (last 2 months)
- Copies of all cards used to fund the account (front & back)
- The Credit Card Authorization Form. Download form.